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Authentic Chinese Tea, World Wide Shipping

Email : info@tealimore.com

Shipping Information

On this page we’ve summarised everything you need to know about our shipping service.

Tealimore ships to any country in the world, except for the following countries: Cape Verde, French Polynesia, Guadaloupe, Macedonia, Mongolia, Mauritania, Maldives, Morocco, Nigeria, Peru & Trinidad

Shipping Methods, Duration Estimates & Fees

When you place an order you’re offered one or more of the following shipping methods during checkout:

Airmail: The most economical shipping method for small parcels. It’s just 8 USD (or the equivalent in your currency) per 1 KG (2.2 lb) parcel and takes currently approx. 1-4 weeks to arrive for most countries, unless stated otherwise during checkout. For some countries, this shipping method’s price might be temporarily increased to 10.00 USD or 15USD.

Express shipping (EMS): The fastest method for small and large parcels up to 20 KG. Prices are quoted during checkout based on order weight. The shipping speed is about 1-2 weeks, unless stated otherwise during checkout.

Sea/Surface mail (large parcel): This shipping method is only offered for bulk orders of at least 4 KG in product weight. The shipping time is about 2-3 months. It’s the most economical method for large parcels and offered for free. A preferred method for businesses to whom low sourcing cost has priority over shipping speed.

Note: We always work hard to dispatch your order as fast as possible (usually the next day), but we can’t control delays due to custom clearance (especially during the shopping high season). When you place an order, please take into account the possibility for delays.

Order Processing Speed

All products offered in our online store are in stock unless stated otherwise. Thus, orders are processed usually the next business day. Orders placed during the weekend are processed on Monday.

Unfortunately, in rare cases products may run out of stock. In such situations, we’ll have to wait for restocking and it may take 3-5 working days to process your order.

Shipping Confirmation with Trace & Trace Number

All orders are packed with care to guarantee safe delivery. When your order is dispatched, we’ll send you a shipping confirmation the next day by email. In this email you’ll also find a tracking number to follow updates on your shipment online. If you haven’t received your shipping confirmation, please check if it landed in your junk folder.

All parcels can be tracked on this 17track. Another alternative is Trackingmore, which you may use if the tracking results on 17track only shows in Chinese language. In addition, once the parcel arrives in your country, often times it’s also traceable on the website of your local postal company.

Customs

The local customs may require you to pay custom taxes. As an importer, you’re responsible for paying customs taxes and import fees if the arise.

For EU customers VAT and handling fees are charged on all parcels. 

European VAT Import Rules Starting July 1, 2021

Since the 1st of July 2021, Shipments to EU countries will be subject to import handling fees and VAT tax. As an importer, you are solely responsible for these paying import fees and taxes. When the parcel arrives in your country, your local post will contact you to pay the import fees. This may happen through the following ways depending on local practice:

  1. Pay through local tracking page.
  2. Pay through postal company App.
  3. Pay when you pickup the parcel from your local post office.

When you decline to pay these fees upon delivery, your parcel will be returned to us, and we can only refund you 70% of your order value (excluding shipping fees). In such a case, a refund is only possible when the goods are physically returned. For an estimate of the local import- and VAT taxes, please contact your local post office.

Country Specific Information

South Korea

For shipping to South Korea please make sure you mobile phone nr is correct as this will be used for identification purposes at the customs. Ideally, please also fill in a Personal Customs Clearance Code in the VAT field of the address details. For more information about personal custom clearance code you can visit this page on customs.go.kr.

Brazil

For shipments to Brazil it’s mandatory to add your personal Tax number to your shipping details.

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